In case anyone in the Alachua County (Gainesville, Alachua, Newberry, etc.) area is inquiring about the sudden latency increase in Windstream-provided bandwidth and internet services (beginning in December 2011), a confirmation from local [Windstream] technicians attributes line over-subscription as the culprit. It appears the company has oversold the amount of bandwidth they’re currently capable of supporting, resulting in degraded service and inadequate speeds. After several (read: 12+) calls to support, I received a tentative “fix” date of January 23, 2012 — over a month with bandwidth speeds lower than dial-up. My initial latency problems began in mid-December 2011 and have yet to subside.
If you experienced problems with slow or high-latency Windstream broadband during the December 2011 to January 2012 time period and have not requested or received a credit for the amount of time you were inconvenienced, I’d suggest immediately contacting their Billing Support staff for a refund or prorated charge. Depending on your billing cycle and the amount of time you were inconvenienced, you may be entitled to multiple reimbursements for inadequate service.
You may also want to suspend any net-dependent services: Netflix, Hulu Premium, etc. They’ll be rendered useless until this problem has been addressed. Thanks, Windstream.
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