Coding

JR

2 minute read

Ok, I used four lines, but my needs for retention might be a bit more complex than most. I also spaced each pipeline command, so it looks longer than it should, but readability is important. Additionally, there’s a good half-page of comments in the script than can safely be ignored, unless you want to know what was going through my mind. Most of these related directly to my desired retention periods.

JR

3 minute read

If you haven’t heard, RSTickets! is an advanced Joomla! Help Desk ticketing system that allows you (or a team of yous) to manage and keep track of your clients’ issues. It’s actually one of the few effective, useful Help Desk systems available for the Joomla! 1.5+ framework that I would personally recommend. Unfortunately, it’s still under development and lacks certain features that one may desire, such as a read-only listing page that displays tickets already submitted to you or your…